Frequently Asked Questions
Everything you need to know about our premium apparel collections.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I ensure I select the correct size?
Each product page features a detailed sizing chart. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination and local customs regulations.
How should I care for my Kooks Headers apparel?
To maintain the quality and longevity of our fabrics, we recommend machine washing cold with like colors and tumble drying on low heat or air drying.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.